Archive | problem solving

Innovation Begets Innovation

The problem I have with the new Apple phones isn’t the loss of the headphone jack… it’s the lack of control when the tiny (and now completely losable) earbuds start falling into toilets etc. This is a perfect response to the poor design. Go Internet!   Read the article here – Thanks to Gizmodo.com   […]

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Customer Service, eCommerce and Back to the Future

Valerie Maltoni’s Six Ways to Connect with Customers got me thinking: Way back when actual top brands conducted their customer service on a one-on-one basis—you know, tailors, department store employees, etc.—there was something in the idea of knowing your customer. If you were a regular at Hudsons’ flagship department store in Detroit there was likely […]

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