The problem I have with the new Apple phones isn’t the loss of the headphone jack… it’s the lack of control when the tiny (and now completely losable) earbuds start falling into toilets etc. This is a perfect response to the poor design. Go Internet! Read the article here – Thanks to Gizmodo.com […]
Tom and Derek discuss the evolution of chat, instant messaging and digital collaboration tools. Are we enabling better working relationships or creating our own metastential crises with so many channels of communication?
We’ve heard for a decade now that publishing is dying/dead as a business…multimedia publishers, Vice, says otherwise. A fascinating feature, The virtues of Vice: how punk magazine was transformed into media giant, gives insights into how these punks bucked the commonly held belief that news media is a dying business and grew from a zine […]
How many times have you been in a situation where you’re defining scope with your client who has a set budget and/or a set timeline but also a set “must-have” list that is impossible to deliver for the time and/or money? It sucks, but it happens all the time. That negotiation is always a delicate […]
Valerie Maltoni’s Six Ways to Connect with Customers got me thinking: Way back when actual top brands conducted their customer service on a one-on-one basis—you know, tailors, department store employees, etc.—there was something in the idea of knowing your customer. If you were a regular at Hudsons’ flagship department store in Detroit there was likely […]